MLO Performance
Privacy Policy
This Privacy Policy explains how KM Performance Coaching Inc. (“KMPC,” “we,” “us”) collects, uses and protects your information when you visit mloperformance.com, book a call, register for an event, become a coaching client, or receive emails or text messages from us. MLO Performance is a coaching program of KM Performance Coaching Inc..
Information we collect
Information you give us
- Your name, email address, mobile phone number, and company, when you book a call, register for an event, fill out a form, or contact us.
- Information you share about your business and goals, on intake and prep forms and during coaching sessions.
- Billing details when you pay. Payments are processed by our payment processor (Stripe). We do not store full card numbers.
Information collected automatically
- Basic technical information such as IP address, browser type, and pages viewed. This is collected by our hosting provider and by services embedded on our pages, such as video players and web fonts.
- Whether you open our emails or click links in them, so we can improve what we send.
How we use your information
- To schedule and deliver coaching sessions, live events, and event replays.
- To send confirmations, reminders, and updates about calls, events, and coaching you signed up for.
- To send marketing emails and, if you separately agreed, marketing text messages about our programs and events.
- To process payments and keep business records.
- To respond to your questions and provide support.
- To comply with the law and protect our rights.
Text messaging (SMS)
If you give us your mobile number and check the box agreeing to receive text messages, we will text you about the things you agreed to, such as appointment and event reminders, coaching updates, and, if you separately agreed, promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as our CRM and messaging platform, scheduling, video conferencing, online community, email, and payment providers. They may use your information only to provide services to us.
- Legal and safety reasons, when required by law or to protect our rights, our clients, or others.
- Business transfers, if KMPC or one of its programs is merged, sold, or reorganized.
The text messaging restrictions above apply in every case.
Event recordings
Live events and group calls may be recorded. Replays may be shared with registered attendees and members of our online community. If you prefer not to appear, you can keep your camera off and use a display name.
How long we keep information
We keep your information for as long as you are a client, subscriber, or contact, and afterward as long as needed for business, tax, and legal purposes.
Your choices
- Texts: reply STOP to any message to stop receiving texts.
- Email: click “unsubscribe” in any marketing email.
- Access, correction, or deletion: email admin@kmpcinc.com and we will respond within a reasonable time. Depending on where you live, you may have additional rights under local law.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
KM Performance Coaching Inc.
48 East Ave #2711, Austin, TX 78701
Email: admin@kmpcinc.com