MLO Performance
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of mloperformance.com and the coaching, events, community, and messaging offered under MLO Performance, a program of KM Performance Coaching Inc. (“KMPC,” “we,” “us”). By using our website or services, you agree to these Terms.
Our services
We provide private 1:1 business coaching for mortgage professionals, live online events, and related resources. Coaching engagements are quoted individually. The scope, length, and price of your coaching are confirmed with you before you pay.
No guarantee of results
Coaching is educational. Results depend on your own effort, market conditions, and many factors outside our control. Client results shown on our website are real but not typical or guaranteed.
Not legal, financial, or compliance advice
Our coaching does not replace advice from a licensed attorney, accountant, or compliance professional. You are responsible for making sure your marketing, partner relationships, and business practices comply with the laws and regulations that apply to you, including RESPA, TILA, fair lending, licensing, and telemarketing rules, and your employer’s policies.
Payments
Fees are due as agreed when you enroll or register. If you pay in installments, you authorize us to charge your payment method on the agreed schedule. Refunds are covered by our Refund Policy.
Scheduling
Please give at least 24 hours’ notice to reschedule a coaching session. Sessions missed without notice may count as used.
Intellectual property
Our materials, including frameworks, templates, recordings, and content, belong to KMPC. You may use them for your own business. You may not resell, republish, or share them outside your business without our written permission.
Recordings and community
Live events and group calls may be recorded and shared with attendees and community members. Please be respectful in live events and community spaces. We may remove anyone who is abusive, disruptive, or uses our community to solicit members.
SMS Terms
These SMS Terms apply to the MLO Performance text messaging program operated by KM Performance Coaching Inc..
- What you’ll receive: If you opt in, you will receive text messages from KM Performance Coaching Inc. (MLO Performance) about the things you agreed to. These include appointment and event confirmations and reminders, coaching updates, and, if you separately agreed, promotional messages about our events and programs.
- How you opt in: By entering your mobile number and checking the SMS consent box on one of our forms. Consent is not a condition of any purchase.
- Message frequency varies based on your bookings and events.
- Message and data rates may apply. Check your mobile plan for details.
- To opt out, reply STOP to any message. You will receive one confirmation message and no further texts unless you opt in again.
- For help, reply HELP or email admin@kmpcinc.com.
- Carriers are not liable for delayed or undelivered messages.
- Your information is handled according to our Privacy Policy. We do not share mobile numbers or SMS consent with third parties for their marketing.
Limitation of liability
To the fullest extent allowed by law, KMPC is not liable for indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim is limited to the amount you paid us for the service in question during the 12 months before the claim.
Governing law
These Terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Travis County, Texas.
Changes
We may update these Terms from time to time. The effective date at the top shows when they were last changed.
Contact us
KM Performance Coaching Inc.
48 East Ave #2711, Austin, TX 78701
Email: admin@kmpcinc.com