MLO Performance
Refund Policy
This Refund Policy applies to purchases from MLO Performance, a program of KM Performance Coaching Inc..
1:1 coaching
- Before your first session: you may cancel for a full refund within 3 days of purchase, as long as your first coaching session has not taken place.
- After coaching begins: because your coaching is custom built and your session time is reserved for you, payments are non-refundable once your first session has taken place.
- Installment or monthly plans: you may stop future payments by emailing us before your next billing date. Payments already made are not refunded, and you keep access through the period you paid for. If your agreement includes a minimum term, the remaining balance for that term is still due.
- Rescheduling: please give at least 24 hours’ notice. Sessions missed without notice may count as used and are not refunded.
Paid live events
- 48 or more hours before the event starts: full refund.
- Less than 48 hours before, or after the event starts: no refund. You will still get access to the replay.
- If we cancel or reschedule an event, you can choose a full refund or a seat at the new date.
How to request a refund
Email admin@kmpcinc.com with your name and what you purchased. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Contact us
KM Performance Coaching Inc.
48 East Ave #2711, Austin, TX 78701
Email: admin@kmpcinc.com